Who would have thought dial-up would be so complicated to set up?!?! Turns out we are in a vicious cycle of bad customer service, and it's looking like there is no way out if we still want internet. The account that was set up for us over the phone by a CentruyLink rep doesn't exist; therefore, we cannot even try to access dial-up because it wants our account username and password. A customer service rep can't help with this unless we know the secret question and answer, but we didn't even set one up!
It has become a chicken and egg situation - have to have internet to set up dial-up!
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